Privacy Policy

Privacy Policy
Last version: 30 June 2025

Helliora operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a customized shopping experience (the "Services"). Helliora is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our terms of service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term "personal data," we refer to information that identifies or can be directly linked to you or another person. Personal data does not include information that is collected anonymously or anonymized in such a way that it is not personally identifiable or associated with you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from that personal data:

Contact information, including name, mailing address, billing address, shipping address, phone number, and email address. Financial information, including credit, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details. Account information, including username, password, security questions, configurations, and preferences. Transaction information, including the items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, and your past transactions. Communications with us, including the information you provide when communicating with us, for example, when you submit a customer support request. Device information, including information about your device, browser or network connection, IP address, and other unique identifiers. Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal information from the following sources: Directly from you – when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information. Automatically through the Services – for example, from your device or through cookies and similar technologies. From our service providers – for example, when they process your information on our behalf. From our partners and other third parties.

How do we use your personal data?

Providing, customizing, and improving the Services. Marketing and advertising. Security and fraud prevention. Communicating with you. Legal reasons.

How do we share personal information?

To service providers (like Shopify) to fulfill a contract. To marketing partners – in accordance with their privacy policies. With your consent – ​​e.g., for social media logins. To our group of companies. As part of legal obligations or transactions.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data in accordance with its privacy policy to provide and improve the Services. For more information, see the Shopify Privacy Portal.

Third-party websites and links

We are not responsible for the privacy or security practices of third parties. Please review their policies.

Children's data

The Services are not directed to children under 16 years of age. We do not knowingly collect their data. Please contact us to request deletion.

Security and storage of your data

We take appropriate security measures, but cannot guarantee absolute security. The retention period depends on contractual, legal, or operational requirements.

Your rights and options

Access, erasure, rectification, data portability. Manage communication preferences.

contact

If you have any questions or wish to exercise your rights:
Email: help@helliora.de

If you live in the UK or EEA: Right to object and restrict processing. Withdraw consent.

complaints

You can contact the relevant data protection authority.

International broadcasts

Data may be transferred outside the EU/EEA. Protection through standard contractual clauses or equivalent mechanisms.

Changes to this Privacy Policy

We may update this statement. The current date will be adjusted accordingly.

Frequently asked questions about HELLIORA™

How does it work?

The LipLift Roller uses microscopically small needles (0.5 mm) that gently stimulate the lips, boosting circulation and natural collagen production. This makes the lips appear fuller and smoother, all without fillers.

Is the application painful?

No, the procedure is completely painless. Many clients even find it pleasantly relaxing.

How often should I use it?

We recommend daily use, ideally in the evening before going to bed.

Has the product been tested?

Yes, our LipLift has been dermatologically tested and used by over 40,000+ customers with high levels of satisfaction.

Why do experts recommend this method?

Because it offers a natural and non-invasive alternative to fillers, with no side effects or pain.

How long does the effect last?

As long as you use the product regularly, the effect will remain visible. Daily use over several weeks will create a permanently fuller lip appearance.

How long does a serum last?

One bottle is enough for about 30 applications, or about a month with daily use.

Back to product